Returns & Exchanges
At Robinson’s Jewelers, we want you to be completely satisfied with your luxury purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all eligible items.
Initiate Your Request
Contact our concierge team at [email protected] or visit our online portal to request a Return Merchandise Authorization (RMA) number.
Secure Your Package
Place your jewelry in its original designer packaging and include all certificates, warranty cards, and the sales receipt inside a secure shipping box.
Affix Shipping Label
Print the prepaid, fully insured shipping label provided by our team and attach it to the exterior of your package, ensuring No 'jewelry' related words are visible for security.
Inspection and Refund
Once our master jewelers verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing