Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What is your shipping policy for high-value items?
We offer complimentary, fully insured FedEx shipping on all domestic orders. For your security, an adult signature is required upon delivery for all high-value jewelry pieces.
Do you offer a warranty on your jewelry?
Yes, every piece from Robinson’s Jewelers comes with a one-year manufacturer warranty covering any defects in craftsmanship. We also provide professional cleaning and inspection services.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags attached. Custom-designed pieces and engraved items are final sale.
Can I get my jewelry appraised for insurance purposes?
Absolutely. Every purchase over $1,000 includes a complimentary professional appraisal document detailing the specifications and replacement value for your insurance provider.
Do you offer financing options?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to enjoy your luxury purchase now and pay over time.
How do I ensure I am ordering the correct ring size?
We provide a printable sizing guide on our website. If you are between sizes or unsure, we recommend visiting a local jeweler or contacting us to request a physical ring sizer.